Refund and Cancellation Policy

This policy describes the conditions under which Zonafi Ventures (OPC) Private Limited ("we", "Zziffy") accepts refund and cancellation requests for the Zziffy service.

1. The Free plan

Every Zziffy account can use the Free plan: one outlet and up to 5 staff, with attendance, roster and leave. We do not collect payment information for the Free plan, and nothing is charged. If your team grows beyond the Free limits, we pause Pro-only features and the addition of further staff or outlets until you upgrade; your data is retained and is not deleted.

2. Pro billing

Pro is billed in advance, per outlet, monthly or annually:

• ₹249 per outlet per month, covering up to 15 staff in that outlet
• ₹15 per month for each additional person in the same outlet
• Annual billing is ten times the monthly price (two months free): ₹2,490 per outlet per year and ₹150 per extra person per year
• 18% GST added at checkout

Pro renews at the end of each period unless cancelled before the renewal date from the dashboard or by emailing [email protected].

3. Cancellation

You may cancel your subscription at any time from Settings → Subscription in the owner dashboard, or by emailing [email protected].

On cancellation, your service remains active until the end of the period you have already paid for. After that date, your account is paused, and your data is retained for 90 days before permanent deletion.

4. Refunds — when we issue them

Subscription fees are non-refundable except in the following circumstances:

• Material defect we cannot fix: if a core feature of Zziffy stops working for you and we are unable to fix it within a reasonable time after you report it, we will refund the unused portion of the period you paid for on a pro-rata basis.
• Duplicate payment: if you are accidentally charged twice for the same period (e.g. due to a payment gateway error), we will refund the duplicate amount in full.
• Fraudulent charges: if a payment was made on your account by someone not authorised, contact us immediately at [email protected] and we will investigate, refund where appropriate, and assist with any required law-enforcement reporting.

5. Refunds — when we don't

• Mid-period cancellation by choice (we honour the unused service until the period ends; no cash refund).
• Reducing your headcount or outlet count mid-period (the reduction is reflected at next renewal).
• Failure to use the service you paid for.
• Months or years in which you did not use Pro features but remained subscribed.

6. How to request a refund

Email [email protected] with the subject line "Refund request" and include:

• Your business name and registered email on Zziffy
• Razorpay payment ID of the charge in question (visible on Zziffy invoice + Razorpay receipt)
• The reason for the request

We acknowledge refund requests within 2 working days and decide within 7 working days. Approved refunds are processed through Razorpay back to the original payment method within 5-10 working days, depending on your bank.

7. Contact

Questions about this policy? Email [email protected].